The User is Not Broken

Just want to point you to an incredible blog post by Karen Schneider:

http://freerangelibrarian.com/2006/06/the_user_is_not_broken_a_meme.php


All technologies evolve and die. Every technology you learned about in library school will be dead someday.

You fear loss of control, but that has already happened. Ride the wave.

You are not a format. You are a service.

The OPAC is not the sun. The OPAC is at best a distant planet, every year moving farther from the orbit of its solar system.

The user is the sun.

The user is the magic element that transforms librarianship from a gatekeeping trade to a services profession.

The user is not broken.

Your system is broken until proven otherwise.